Brief WASH Flyer illustrating the global challenges delivering WASH services for refugees. The flyer touches on UNHCR’s WASH response to the 2030 agenda and the human right to safe water and sanitation.
UNHCR and Oxfam commissioned this study to better understand how emergency WASH services are delivered, and to identify how the provision of infrastructure can lead to sustainable service delivery and a more professional management mechanism. As many humanitarian crises are protracted in nature, emergency WASH services need to be sustained once humanitarian agencies depart. This report aims to review and identify alternative service delivery options, and to provide some pragmatic guidance that can be incorporated into emergency response programmes and tested, evaluated and built on in the future.
This study was commissioned by Oxfam in Jordan to map and analyse the perspectives of different stakeholders within the refugee population in Zaatari camp, as well as those within relevant organisations, regarding community engagement in WaSH services, and provide recommendations on this.
These brief guidelines are prepared primarily for UNHCR WASH staff and partners in response to refugees living “out of formalised camps” in urban areas, though have applicability to those in camps in urban areas too.